Customer advisor

The role

Do you love it when processes run smoothly and quality is right down to the last detail? Would you like to take on responsibility and play an active role in shaping the digital future of mortgage processing? Then you've come to the right place! As a customer advisor in the Digital Mortgage Center (DMC), you will be primarily responsible for the comprehensive processing of mortgage files from existing business (mortgage reviews, release of collateral, debt restructuring, etc.). You will ensure efficient, accurate, and high-quality processing and actively contribute to the digital progress of our bank. Our systems and processes are among the most advanced in the industry – including AI-supported assistance that efficiently guides you in your daily work and gives you the freedom to focus on what matters most: quality, customer benefit, and progress.

• You ensure that regulatory requirements are met and provide our customers with expert, service-oriented support on their journey into the digital future.
• You use innovative tools and applications.

Our team

You will be part of the Remote Sales & Advisory Mortgage Center (DMC), where you will work in the office. You will support customers with their requests. Our team embodies the "New Ways of Working": active, independent, innovative. We work in a modern office and support each other as a team. This is how we combine focused commitment with passion. You can expect a dedicated team that supports each other, learns from each other, and grows together. Together, we cover the diverse financing needs of private individuals and companies throughout Switzerland – with passion, expertise, and team spirit.

What we wish for

• Completed banking training or several years of experience in the credit or mortgage sector.
• Good understanding of financial matters and enjoyment of analyzing credit and property data.
• Enthusiasm for digital solutions.
• Structured, efficient working methods.
• Team player mentality, willingness to learn.
• Fluent German and English skills.

We offer

At UBS, we know that our employees, with their diverse skills, experiences, and backgrounds, are the key to our success. We are passionate about putting our employees first by offering them new challenges, a supportive team, development opportunities, and, where possible, flexible working conditions. Our inclusive culture brings out the best in our employees, no matter where they are in their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also know that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together, we are stronger.

• A dedicated team that supports each other
• New challenges and development opportunities
• Flexible working conditions, if possible