Customer Service Representative, Chur (m/f) 80–100%

Your new job

As a Basic Customer Service Representative, you will be the first point of contact for our customers regarding payment transactions. You will handle customer inquiries by phone and in writing, explain complex issues in a simple and understandable way, and provide high-quality service and advice. Your responsibilities include:

• Provide customer advice and support regarding payment transactions, services, inquiries, and transactions via phone and in writing, and resolve issues competently
• Support the bank's internal, Switzerland-wide problem management and escalation team
• Customer advice and support for our products and services throughout Switzerland

We benefit from this

We benefit from:

• Quick, easy, and effective solutions
• High-quality training and team spirit
• Employees who are curious about new technologies and digitalization

How you benefit

You benefit from:

• An attractive opportunity tailored to your needs and interests—here you’ll find a modern work environment
• Swiss pension plan, a 13th month’s salary, and an annual bonus—we offer you an attractive total compensation package
• A modern, attractive work environment in Chur or at one of our locations
• Your personal growth and new challenges
• A team that appreciates your work