Customer Service Representative, Digital Payment Solutions Advisory Center for SMEs (60–100%)

Tasks

As a customer service representative at the SME Digital Payment Solutions Advisory Center, you will be responsible for advising and assisting customers. You should be able to understand customers’ needs and goals and offer appropriate solutions.

Requirements

You should meet the following requirements:

• Training in IT or banking, ideally with some initial experience in digital payment solutions
• Ability to lead the digital initiative in customer interactions and take a holistic approach
• Confident Interaction with Internal Stakeholders
• An independent, resilient, and team-oriented individual with strong analytical and conceptual skills
• Enjoy working with people and collaborating as part of a team

We offer

We offer an attractive work environment with the following benefits:

• Openness and a commitment to an open feedback culture
• Hybrid, task-oriented solutions
• Flexible work hours with the freedom to set your own schedule
• Balanced work and vacation planning
• Attractive retirement planning
• Purchase of shares at a discount
• Discounts at vacation hotels
• Work Schedule: Flexible work hours with a flexible vacation policy
• Employee benefits: Discounted banking services, such as accounts, cards, and mortgages
• Year-End Bonus: Once a year, shares of St. Galler Kantonalbank can be purchased at a significant discount