Customer Service Representative, Digital Payment Solutions Advisory Center for SMEs (60–100%)

That's what you'll achieve

• You will provide our customers with personalized, expert advice on digital payment solutions and help them select and use the products that best suit their needs.
• With your expertise in digital payments—including EIBCS, TWINT, e-cards, card readers, ECR registers, and more—and your knowledge of health and wellness, you will make a decisive contribution to the team’s success and help shape its development.
• You will conduct training sessions for clients and our internal contacts, either on-site or via WebEx.
• You will assist a small team with the administrative management of our clients and be responsible for ensuring necessary updates, troubleshooting, and providing support.

What you bring with you

• You have a background in IT or business administration, ideally with some experience in digital payments.
• When interacting with customers, you are confident, approachable, and persistent in solving problems.
• When interacting with our internal contacts, you make a confident impression.
• You are an independent, resilient, and results-oriented individual with strong analytical and communication skills, and you enjoy interacting with others and working as part of a team.
• In return for your dedication and openness, you’ll enjoy a healthy work-life balance.

The benefits of working with us

• **An Attractive Employer**: Openness and Web Culture
• **Good work-life balance**: Flexible working hours with personalized arrangements
• **Additional Benefits**: Attractive retirement planning
• **Work-Life Balance**: We offer flexible work arrangements and a flexible vacation policy.