Customer Service Representative, Business Customer Service Center (80–100%)

Tasks

You will be the primary point of contact for our business customers, providing them with expert and friendly support both in person and online.

• You will efficiently handle general customer inquiries and ensure a positive customer experience.
• You proactively reach out to existing customers to identify and understand their needs and create added value for our clientele.
• You assess customer inquiries, identify appropriate consulting needs, and forward them in a structured manner to our front-line staff and consultants.
• You build long-term customer relationships by staying actively engaged and addressing individual concerns.

Requirements

• You have relevant professional training and, of course, experience in the commercial and corporate client sector.
• You communicate clearly, empathetically, and persuasively—both on the phone and online.
• You enjoy actively advising customers, work collaboratively, and demonstrate perseverance and the ability to clarify issues.
• You are a team player who works independently and takes the initiative, and you enjoy taking responsibility for your areas of responsibility.
• You have a strong understanding of our business operations.

We offer

• An attractive employer
• Openness and Appreciation
• Flexible, personalized professional development
• Good work-life balance
• Flexible work hours with the freedom to set your own schedule
• A balance between work and vacation time
• Additional services
• Attractive retirement planning
• Purchase of shares at a discount
• Discounts at partner companies