Customer Service Representative, Business Customer Outbound Call Center, 80–100%

Tasks

- A consultative, professional, and friendly approach in telephone and digital communications. - You handle general customer inquiries efficiently and with a focus on solutions, ensuring a positive customer experience. - You proactively reach out to existing customers to assess their needs, seek appropriate solutions, and build long-term relationships. - You resolve customer issues, identify appropriate steps toward a solution, and manage our front-office and back-office processes. - You build long-term customer relationships by maintaining active dialogue and addressing individual concerns.

Requirements

- You have completed basic training in banking, ideally with experience in the commercial and corporate banking sector. - You enjoy actively reaching out to clients, are a team player, and are willing to work outside your regular schedule or office hours when necessary. - You communicate clearly, concisely, and persuasively—both over the phone and digitally. - You are a team player with an independent, proactive work style and an open-minded approach to your daily challenges. - You bring a solution-oriented mindset and the ability to identify and exceed customer expectations.

We offer

- The openness and vision of a universal bank - A hierarchy- and performance-based compensation structure - Flexible working hours - Generous vacation allowance - Attractive retirement benefits - Discounted stock purchases - Perks/requirements at partner companies - Employment terms: We offer you a position with a flexible vacation model. - Employee benefits: We offer you the most shopping vouchers. - Annual bonus program: Once a year, all employees receive a gift certificate or participate in a special promotion.