Customer Service Representative, Business Customer Service Center

Tasks

Consultative communication in both phone and digital interactions comes naturally to you. You are authentic, personable, and communicate on an equal footing. You handle general customer service efficiently and independently, ensuring a positive customer experience. You proactively reach out to existing customers to identify their needs, seek appropriate solutions, and build long-term relationships. Our front-office work is characterized by a client-oriented approach, the ability to empathize, and a suitable consulting philosophy, and you are committed to continuous development. You foster long-term customer relationships by engaging in active dialogue and addressing individual concerns.

Requirements

• You are naturally adept at providing guidance during phone and digital interactions.
• You are genuine, personable, and communicate on an equal footing.
• You provide general customer service efficiently and independently, ensuring a positive customer experience.
• You proactively reach out to existing customers to identify their needs, find the right solutions, and build long-term relationships.
• Our front-office work is characterized by a client-focused, empathetic, and appropriate consulting philosophy, and you are eager to continue developing your skills.
• You build long-term customer relationships by fostering active dialogue and addressing individual concerns.

What you bring with you

• You have a background in banking, ideally with experience in the commercial or corporate banking sector.
• You communicate clearly, effectively, and persuasively—both over the phone and online.
• You enjoy actively advising customers, work proactively, and are skilled at building relationships and closing deals.
• You are a team player who works independently and takes the initiative, and you enjoy working with our corporate clients.
• You bring a solution-oriented mindset and the ability to quickly identify customer needs and assess them based on the situation.

We offer

• Public Perception and Reputation of a University Bank
• Excellent, attractive working conditions
• Flexible working hours
• A healthy work-life balance
• Attractive retirement savings
• Special offers and employee discounts at partner companies
• Time allocation: We won't solve the issue of working hours with a fixed model for long-distance commuters
• Employee benefits: We offer you the best shopping deals
• Annual Bonus Program: A portion of wages and stock options is paid out once a year