Job offer
Customer Service Representative, Customer Value Center (60–100%) at Swiss Bankers
Hypothekarbank Lenzburg is seeking a customer service representative (60–100%) for its Customer Value Center in Grosshöchstetten who is a strong communicator and can assist customers in German, English, and one additional language, both over the phone and in writing. The ideal candidate has completed basic vocational training, has experience working in a service center, and possesses strong digital skills.
Your tasks
- You are the voice of our female customers—whether by phone or in writing, in German and English, as well as one additional language (French or Italian, depending on your language skills)
- You'll help our customers use the app and make sure everything runs smoothly
- You'll process internal and external inquiries directly in our systems and ensure that everything runs smoothly
- You'll coordinate with the 2nd level of the back office; things get complex
What you bring with you
- Completed basic training and experience in customer service and at a service center (service industry)
- Excellent written and spoken German and English skills, as well as knowledge of French and/or Italian
- Safe Use of Digital Assistive Technologies
- You work reliably, accurately, and, above all, with enthusiasm
- You contribute constructively to the team
What we offer
- A supportive team with an open and respectful atmosphere
- Job in Grosshöchstetten with parking available
- On-site work; OVA work possible
- A modern workplace and good public transportation access
- Thorough training and professional support in day-to-day work
- Planning, flexible work schedules, and hybrid work arrangements
Job details
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