Customer Service Representative at the Business Customer Outbound Call Center (80–100%)

Tasks

- The best solution for our customers is found in the combination of professional expertise and a friendly demeanor during phone and digital interactions. - You maintain an overview of general customer accounts and ensure a positive customer experience. - You’ll proactively reach out to existing customers to understand their needs, find suitable solutions, and build long-term customer relationships. - You’ll resolve customer issues, identify appropriate solutions, and drive our front- and back-office processes. - You’ll build long-term customer relationships by maintaining open communication and addressing individual concerns.

Requirements

• You have basic training in banking, ideally with experience in the commercial and corporate banking sector
• You enjoy actively approaching customers, are a team player, and can also draw insights from your thesis or article
• You communicate clearly, effectively, and persuasively—both on the phone and online
• You are a team player who works independently and takes the initiative, and you have questions about your area of responsibility
• You bring a solution-oriented mindset and the ability to quickly identify customer needs and address them efficiently

We offer

• An attractive employer
• Good work-life balance
• Additional benefits such as attractive retirement savings, discounted stock purchases, and preferential terms with partner companies

The benefits of working with us

• Collaboration: We offer you flexible working hours with a flexible remote commute
• Discounts: We offer our products at significantly discounted prices at most retail locations
• Annual Allocation Bonus: Once a year, shares of St.Galler Kantonalbank can be purchased at a discount