Customer service representative, direct bank

Job description

Your tasks

• Providing telephone advice to our customers on all services and basic banking products
• Systematic exploration of needs and exploitation of customer potential
• Identifying opportunities for optimization in processes and services, and triaging them to the appropriate departments
• Serving our customers with dedication and passion
• Demonstrating empathy and kindness on a daily basis

Your profile

• Banking apprenticeship
• Several years of experience in (telephone) customer service
• You have the ability to recognize customer potential and enjoy finding suitable solutions.
• Your affinity for technology and multitasking skills will impress us.
• Excellent oral and written communication skills in German
• Good spoken Italian, French, or Spanish skills—any additional languages are an advantage

Our offer

• Mutual support and team spirit are very important to us.
• Centrally located workplace (Hardbrücke train station) in the lively Kreis 5 district with excellent transport links and the option to work from home.
• As your employer, your career is important to us, which is why we support and accompany you on your journey.
• Various events and internal networks offer you the opportunity to network quickly
• Unique overall package with attractive base salary, variable compensation, and a wide range of additional benefits (such as public transportation, sports, childcare, health insurance, and much more).