Job offer
Customer service representative
Zurich Cantonal Bank is looking for a customer advisor for its direct banking customer service team to advise customers by telephone and identify their needs. The position is suitable for career starters and experienced professionals with a commercial qualification and experience in customer service.
Job description
Customer Service Representative, Direct Bank, 80% - 100% | Direct Bank / Service Center | Zurich | Entry-level, ExperiencedYour tasks
- Providing telephone advice to our customers on all services and basic banking products
- Systematic exploration of needs and exploitation of customer potential
- Identifying opportunities for optimization in processes and services, and triaging them to the appropriate departments
- Serving our customers with dedication and passion
- Demonstrating empathy and kindness on a daily basis
Your profile
- Completed commercial training
- Experience in (telephone) customer service
- The ability to recognize customer potential and proactively find suitable solutions
- Technical aptitude and strong multitasking skills
- Excellent oral and written communication skills in German
- Foreign languages such as Italian, French, or Spanish are an advantage.
Our offer
- Mutual support and team spirit
- Centrally located workplace with excellent transport links and the option to work from home
- Support and guidance on your career path
- Various events and internal networks for rapid networking
- Unique total package with attractive base salary, variable compensation, and versatile additional benefits
Job details
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