Customer Service Representative (m/f)

Tasks

• Serving customers and companies with the most demanding requirements
• Understand concepts, develop new products, and ensure the quality of existing concepts
• Analyze processes, identify errors and deficiencies, and determine appropriate actions
• Enter Administrative Transactions in the ERP Systems
• Monitor customers, the market, and the business environment, and report developments to the relevant department head
• Supraregional Collaboration with the Other CLER Locations
• Review sales claims and report them to the appropriate department
• Guaranteeing Timely Completion of Tasks
• Identify the appropriate contacts in other departments
• Consistent Customer Experience
• Customer Loyalty and Acquisition
• Total Compensation Balance
• Monthly Billing for Products
• Compilation of Instructions for Compensation
• Processing of Auditions

Requirements

• Vocational training with a good to very good final grade, or a two-year higher vocational education program in business administration, commerce, or a related field (Higher Vocational Examination or HF)
• Strong verbal and written communication skills with customers and target audiences
• A high degree of personal responsibility and customer focus
• The ability to organize oneself independently and in a structured manner
• A knack for numbers and statistics