Customer consulting / relationship management

The role

The role includes:

• Telephone support for our customers worldwide (inbound calls only)
• Responding to customer inquiries regarding invoices, payments, and credit card availability
• Assisting our customers with questions about all e-services
• Building a comprehensive understanding of our products, processes, and services
• Supporting our customers in the event of unexpected incidents or emergencies, such as lost cards or fraud

What we wish for

We are looking for someone who:

• has completed their education
• has excellent spoken German and French skills
• Customer inquiries are answered competently and courteously
• works reliably, independently, and accurately
• places an emphasis on active customer service
• is a communicative person

We offer

We are offering a position in a motivated team with the following characteristics:

• 100% workload
• Topics such as innovation, digitalization, new mobile payment methods, and customer experience
• working hours from Monday through Friday