Customer consulting / relationship management

The role

The role includes:

• Telephone support for our customers worldwide (inbound calls only)
• Responding to customer inquiries regarding invoices, payments, and credit card availability
• Assisting our customers with questions about all e-services
• Building a comprehensive understanding of our products, processes, and services
• Supporting our customers in the event of unexpected incidents or emergencies, such as lost cards or fraud

What we wish for

We are looking for someone who:

• has completed their education
• is available for a workload of 80–100%
• has excellent spoken German and French skills
• Responding to customer concerns in a professional and solution-oriented manner
• works reliably and independently
• places an emphasis on active customer service
• is a communicative person

We offer

We offer an open, dynamic work environment and a full-time position. Our employees value the collaborative atmosphere and the opportunity for professional growth. We promote equal opportunity and respect all employees as individuals, as well as the diverse cultures, perspectives, skills, and experiences of our staff.