Customer Service/Customer Service Representative

Tasks

As a customer service representative, you are the first point of contact for our private customers. Your responsibilities include:

• Handling customer inquiries in writing, by phone, and electronically
• Drafting responses to our customers' open questions and concerns
• Answering questions and providing assistance in resolving issues
• Proactive resolution of individual customer issues

Requirements

We expect our customer service representatives to:

• Give us feedback so we can learn from it
• Continuously learn and grow

We offer

As a financial coach at BEKB, you’ll benefit from:

• A wide range of design options and quick decision-making processes
• Maximum autonomy and flexibility in your daily work
• Constant feedback and regular communication
• A wide range of professional development opportunities and trainee programs
• Market-based compensation

Our culture

Together, we shape the future. We provide each other with feedback, engage in dialogue, and support each other’s professional development, and we welcome constructive criticism. We offer you an open, dynamic, and friendly work environment.