Customer Service Representative: Retail Banking

Job description

Your tasks

• Maintaining and updating the customer book with great care
• Finding and processing individual solutions for customer inquiries regarding payment transactions and dispositions
• Accompanying customers during their emigration and initiating the first steps for a smooth handover to our international department
• Identifying sales opportunities and forwarding them to the relevant consulting teams
• Identifying and independently implementing process optimizations, as well as collaborating on cross-team projects

Your profile

• Completed commercial apprenticeship with several years of professional experience in banking
• Completed or ongoing further education at the level of a higher technical college, bachelor's degree, master's degree, or comparable qualifications desired
• Enjoyment of dialogue with our customers and strong verbal and written communication skills
• You are characterized by a high level of customer and solution orientation, as well as enthusiasm and organizational skills.
• Very good German and English skills—any additional languages are a plus

Our offer

• A dedicated team with varied activities
• As part of the performance and development dialogue, we support you in creating a development plan and achieving your ambitious goals.
• Opportunity to design and participate in projects and thereby position yourself across teams and departments
• We count on your ideas and offer you freedom for your impulses
• Various events and internal networks offer you the opportunity to network quickly
• A centrally located workplace in the lively Kreis 5 district (Hardbrücke train station) with excellent transport connections
• Attractive additional benefits such as reduced public transport fares, special conditions on banking transactions, supplementary health insurance and pension benefits far above the statutory minimum