Customer Service Representative (f, m, d)

Tasks

• As a customer service representative, you are the first point of contact for our customers and play a key role in ensuring their satisfaction.
• You are committed to addressing individual needs, recognize unspoken desires, and, with your warm and welcoming manner, create an atmosphere in which customers feel comfortable.
• As a customer service representative, you are the face of our bank.
• We support a cycle of consulting, a SERVICE employee, and rental banking.
• Training programs for digital services such as online banking.
• We build customer relationships, assign active customer accounts to teams, and establish new customer relationships.
• We handle client representation, including client assets and relationships, promotional campaigns, client briefings on the BPA and client-specific previews, public events, and client retention.
• We take responsibility for implementing the consultation recommendations, coordinating care through monitoring, support, and follow-up measures, and developing the overall business management system.

Requirements

• A creative, dedicated, and competent individual.
• Warm and friendly.
• Our goal is to provide our customers with the best possible advice and support. We act fairly and loyally. We act in a way that fosters long-term customer loyalty in our relationships with our customers.

We offer

• Long-term employment with a variety of tasks and plenty of room for initiative.
• 80–100% employment.
• A modern work environment certified to the state-approved occupational safety standard DIN EN ISO 9001:2015.
• A comprehensive range of professional development opportunities, including both in-house seminars and external training programs.
• A competitive compensation package consisting of a fixed base salary, a variable salary, and a bonus program.
• A comprehensive benefits package that includes a bicycle service, a gym membership, a JobRad lease, and a cafeteria voucher.
• An extensive network consisting of internal and external partners as well as customers.
• A lively exchange with colleagues from other regions of the country, which takes place during internal meetings and conferences.
• A comprehensive time management plan consisting of flexible work schedules, a work-from-home policy, and at least 30 working days of vacation per year.
• A comprehensive recognition program consisting of an annual performance review, a pay raise, and a promotion.
• A comprehensive health program consisting of an annual physical exam, a blood pressure monitor at the workplace, and a first-aid course at the workplace.
• A comprehensive family support program consisting of a baby leave policy, a parent-child care day, and a child care service.
• A comprehensive sponsorship program consisting of a sponsorship and mentoring program, a coaching program, and a feedback program.
• A comprehensive volunteer program that consists of support for local clubs and organizations.
• A comprehensive fitness program that includes membership in a sports club, a fitness class at work, and sports events organized by our bank.
• Full-time position with a regular work schedule of 40 hours per week. The work schedule can be arranged flexibly depending on needs. Part-time employment is an option.
• Permanent position.
• Monthly compensation consisting of a fixed base salary, a variable salary, and a bonus program.
• Opportunities for regular professional development. Participation in internal and external training programs.
• Comprehensive benefits package, consisting of a bicycle service, employee parking, and a JobRad lease