Lead - High-Risk Issue Validation and Issue Governance & Oversight

Tasks

• Develop a pre-launch readiness schedule that includes all items to be completed in UAT and production prior to go-live; ensure the workflow and communication between the launch teams and business stakeholders.
• Review regulatory requirements and map them to the framework for identifying the necessary evidence prior to go-live in UAT and production (with support from the governance team).
• Support the launch team in evaluating and optimizing the provisioning and authorization of user access to ensure compliance with the principles of least privilege and regulatory requirements.
• Support for the control environment, including TACs and ITGCs.
• Preparing for the Go/No-Go Decision: Coordinating the preliminary readiness assessment meetings for UAT and production.
• Collaborate with the business unit to finalize incident management processes and procedures, the monitoring solution, and root cause analysis.
• Review dashboards to monitor open critical/high-risk incidents, track progress on corrective actions, and escalate when SLAs are not met.
• Validation of test and control test results for high-risk areas, including follow-up with the relevant teams to gather supporting evidence (reviewing test cases, validating test results, analyzing error logs, and ensuring that controls function as expected to mitigate potential risks).
• Monitoring and reviewing Key Risk Indicators (KRIs) to provide insights into the overall risk profile of our systems (analyzing trends, identifying patterns, and reporting on KRI performance).
• Monitor and track incidents; collaborate with the relevant teams to ensure a timely resolution; provide ad hoc support to members of the incident management team as needed.
• Contribute to the regular risk report by creating dashboards and reports that summarize outstanding risks, incident trends, and the progress of corrective actions (data analysis, visualization, and presentation skills).
• Monitor the process and progress of open high-risk issues and prepare a report highlighting opportunities for process improvement in our automation runbooks, automation (i.e., tooling), and procedures, as well as in training implementation and documentation updates to increase efficiency; maintain the runbook.
• Identifying areas for improvement, collaborating with the relevant teams, and facilitating the implementation of process changes to optimize our operations.

Requirements

• Strong analytical and problem-solving skills, with the ability to understand complex systems and risk scenarios.
• Exceptional attention to detail and a commitment to quality in every delivery.
• Proven experience in operational validation, risk management, and incident management in a highly complex compliance environment.
• A strong understanding of the key domain processes in a custodian servicing environment, with a focus on automated processes, as well as the ability to analyze and understand complex workflows and systems.
• Proven ability to communicate effectively with technical and non-technical stakeholders, adapt to new environments, and work collaboratively in a team setting.
• Ability to manage multiple tasks simultaneously and work independently while maintaining a high standard of quality.
• Ability to quickly adapt to and learn new systems and processes; ability to work independently.

Desirable skills

• Experience in asset servicing or domestic wealth management