Lead, IAM Automation & Strategy

Mission Statement

• As a Lead for Identity and Access Management (IAM) Automation and Strategy, you play a key role in driving automation, governance, insights, and Digital Customer Experience (DCX) capabilities to improve organizational efficiency and enhance the customer experience.
• Your work involves helping organizations identify automation opportunities that span automation engineers, architecture, design disciplines, product owners, and business stakeholders, with the goal of collaboratively developing strategic automation insights.
• You are a bridge between business and technology expertise. It's all about helping organizations (teams) focus on the end-to-end journey.
• To be successful in this role as a DCX Program Lead, you must have strong client relationships, work collaboratively across organizational boundaries, strategically break down process challenges, and understand the impact of your decisions.
• You will provide the necessary technology to automate enterprise operations and support digital customer experiences (including identity, service automation analytics, security protection, privileged access management, machine learning, automation governance, automated operations, automation integration and deployment, and automated credential request processes). This role supports automation development initiatives through strategy mapping that guides automation of system processes, machine learning, automation orchestration, and enterprise automation.

Leadership & Collaboration

• Foster a culture of trust, respect for everyone, and the belief that every employee has the opportunities and responsibilities to focus on making a business impact, caring for clients, and building strong partnerships with colleagues and customers on a daily basis.
• Lead collaboration across and within the team.
• Build on and further your professional success, business growth, and diversity, inclusion, and a sense of belonging.

Accountability

• Be accountable for your personal and professional conduct, especially when challenging circumstances arise.
• Act with integrity, be a strong ally to others, and serve as a role model.
• Admit when you're wrong and learn from your mistakes.
• Take ownership of assigned tasks and measure results.

Human Performance

• Be a coach and a supportive leader to those you work with and the members of your teams.
• Be honest and direct when giving feedback, and take a restorative approach to correcting behavior.
• Be flexible about how things are done and empower others to find new ways to work together.
• Be an active listener when topics are discussed, take a moment to think and stay present, and foster trust, respect, and inclusion.

Key Responsibilities

Automation & Digital Customer Development

• Partner with all units to drive standardization approaches and processes for automation, as well as automation strategies
• Build and maintain visibility across the three automation platforms
• Support early risk management and incident management responses.
• Scaling up onboarding across AMS platforms, security tools, ticketing systems, and enterprise integration servers
• Identify opportunities to automate manual processes and improve operational efficiency.

Robotics Hub Integration

• Support the development and implementation of IAM policies and digital customer strategies.
• Work with stakeholders to implement new automation capabilities within IAM operations and enterprise business systems.
• Collaborate on monitoring automation systems, reviewing, and testing the status of IAM-related KPIs.
• Contribute to automation systems and transformation projects, ensuring alignment with key systems.

Digital Delivery & Standardization

• Evaluate automation requirements for public automation systems.
• Support automation testing, deployments, operations, and ongoing performance activities.
• Monitor service automation workflows, loggers, and data governance.
• Identify opportunities for automation, deliver results, document, and communicate.

Robot Workflow & Infrastructure

• Partner with process owners and architects on design, automation, and processes.