Job offer
Lead Operational Intelligence
As Lead Operational Intelligence at ING in Brussels, you will optimize service levels and engage in strategic planning to enhance the customer experience across various channels. You will be responsible for forecasting, real-time monitoring, and the implementation of new technologies to ensure operational excellence and continuous improvement.
Tasks
- Monitor and ensure accurate forecasting.
- Ensure high-performance planning
- Ensure real-time monitoring of all activities to provide the best service to our provinces and future colleagues.
- A tailor-made customer experience across five areas (learning, earning, and traffic management)
- Lead the implementation of new technologies
- Actively contribute to transformation initiatives
- Work closely with the team to deliver value
- Balance operational delivery with continuous improvement and provide exceptional services
Requirements
- University skills, with steadfast resolve and personal integrity.
- Understanding of Advanced Business Planning
- Be able to diagnose problems quickly and anticipate potential issues
- Outstanding organizational and leadership skills
- Excellent oral and written communication skills in French, English, and German
- Bike-driven and focused on new technology
- Strong stakeholder management and influencing skills
We offer
- A culture of innovation, collaboration, and data-driven decision-making within the team.
Job details
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