Head of Credit Management

Tasks

• Management and development of the Credit Management Bern organizational unit, with a phased rollout
• The onboarding process and the handover of responsibilities will take place in several steps, guided by the current incumbent
• Development, management, and monitoring of the qualitative and quantitative performance of the Credit Center Bern 2 team
• Ensuring compliance with agreed-upon service level agreements
• Maintenance and further development of existing processes and guidelines
• Collaborating on projects and organizing the onboarding of new B2B customers (drafting contracts, defining processes)
• Communication with and Support for B2B Customers

Requirements

• Basic commercial training (EFZ) or equivalent training, followed by further education at the bachelor’s or master’s level in banking and finance
• Several years of banking experience in the financing sector (sales or processing)
• Several years of management experience in the back office (at the department or team lead level)
• Empathetic leadership skills, a strong sense of personal responsibility, and a structured approach to work
• Strong negotiation and communication skills, along with pragmatic problem-solving abilities
• Strong customer and service orientation, highly proactive, and open to change

We offer

• Positive feedback culture with plenty of creative freedom and involvement of all employees
• Flat hierarchies and short decision-making processes
• A wonderfully uncomplicated team spirit
• Opportunity to take on responsibility from day 1
• Varied work with very good development opportunities
• Individual and targeted support through a wide range of training and development opportunities
• Attractive employment conditions and additional benefits
• Our "eKOOL-Works" work model allows for flexibility in terms of working hours and location
• Security with a bank as an employer