Job offer
Head of IT User Service
Zuger Kantonalbank is looking for a Head of IT User Service who will be responsible for resolving hardware, software, network and communication faults and managing the client management. The position offers attractive conditions and an environment that supports success.
Job description: Head of IT User Service
Your tasks
- With the helpdesk, you provide the central point of contact and work with your team to resolve hardware, software, network and communication faults, coordinating internal and external specialists if necessary
- Control of client management with installation and maintenance of complex workstation systems, peripheral devices and mobile devices as well as their software and security updates
- Ensuring central authorization management, in particular the processes for creating, checking and deactivating all applications
- Orientation of the service and IT solutions towards efficient and optimal use by our employees, adventure, communication, innovative solutions and individual requirements
- Evaluation of standard software and individual application software in the context of the workplace infrastructure
Our requirements
- Sound basic IT training (HFP, higher education or many years of professional experience) and knowledge of Microsoft and Citrix infrastructure
- Good analytical, problem-solving and communication skills
- Flexible, resilient and quick on the uptake
- Knowledge of banking is an advantage
- IT or service-oriented, balanced and analytical
- Very good knowledge of German
We offer
- Attractive remuneration with profit-sharing
- Exclusive banking products
- Solid retirement provision
- Flexible working models
Job details
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