Cashier Manager

Your role

As Head of Cashier Operations, you will bear primary responsibility for the professional management and strategic oversight of cashier operations. As a key point of contact, you will ensure the smooth processing of all cash and non-cash transactions. In this position of responsibility, you will contribute to a high standard of customer service and, through your expertise, ensure strict compliance with all regulatory requirements and internal guidelines. Together with your team, you create a first-class service environment that consistently meets the discreet and exclusive expectations of our national and international private clientele.

Your tasks

• Management and coaching of counter and cashier staff in Zurich, Basel, and Geneva
• Monitoring physical cash balances (banknotes and coins in various currencies); ensuring that deposits, withdrawals, and precious metal transactions are properly recorded
• Responsible for the secure safekeeping of valuables and compliance with strict security regulations
• Strict compliance with due diligence requirements under Swiss law (AMLA) for cash transactions and monitoring of "Know Your Customer" (KYC) processes at the counter
• Regular reconciliation of cash accounts to prevent discrepancies and mitigate risks
• Ensuring a discreet and exclusive level of service
• Planning resource allocation and vacation schedules while ensuring operational flexibility at every location
• Assumption of additional responsibilities in payment processing

Your profile

• Completed vocational training or similar banking training
• At least 5 years of experience in a cashier role in a similar setting
• Experience in payment processing and compliance is a plus
• A strong customer focus, trustworthiness, a strong work ethic, integrity, and a high sense of responsibility
• Excellent communication skills and leadership experience
• Fluency in German and English; knowledge of French is a plus

Your benefits

• Entrepreneurial thinking in a family-run bank
• Central locations throughout Switzerland
• Excellent benefits, covered by the bank
• Contribution to health insurance and meal allowance
• Global growth strategy and stable environment
• Competitive offer