Head of Account Management

Job description

Head of Account Management (80% -100%)

Your contribution

• Personnel and technical management of 6 employees as well as active assistance in day-to-day business;
• Management of all SNB accounts for the Federal Administration, business customers and staff, ensuring compliance with regulatory requirements (e.g. KYC, AMLA, fraud) and professional processing of customer concerns;
• Collaboration in projects and continuous optimization of processes in their field of work;
• Assumption of auditing and monitoring tasks and regular exchange with the internal compliance and legal departments.

Your knowledge and experience

• University degree with a focus on banking and finance;
• Selected management experience, conceptual skills and enjoyment of working in day-to-day business;
• Several years of professional experience in banking with a focus on customer account management and very good knowledge of the relevant regulatory requirements;
• precise working methods, trustworthiness and reliability as well as a pronounced customer orientation;
• Very good knowledge of German and English (oral and written), good knowledge of French an advantage.

Our offer

• A responsible and challenging job in a collegial environment and an organization that will develop you both professionally and personally;
• Modern working conditions that support work-life balance, including the option to work flexibly and from home;
• Fair remuneration in line with the market and performance;
• An organization that respects and promotes the diverse needs and life experiences of its employees, with equal opportunities and equal treatment as a top priority.