Linux Support Engineer

Role Overview

The Linux Support Engineer is responsible for the stability, maintenance, and continuous improvement of technology systems within Man Group’s Technology division, with a focus on Linux/Unix servers, storage, networking, and databases. The successful candidate will act as a technical partner, take ownership of issues from start to finish, drive service quality, and work closely with quant, trader, and operations officers, as well as engineering teams.

Role Responsibilities

Support & Operations

• Provide Level 1 and Level 2 support for Unix-based systems (CentOS/Ubuntu) to ensure prompt resolution of incidents and service requests
• Proactively monitor systems and services, anticipate problems, and resolve them before they affect users
• Address issues from their inception through to resolution, and maintain clear communication with stakeholders throughout the entire process
• Prioritize issues and manage them to resolve the root cause, set priorities, and establish clear expectations

Infrastructure & Engineering

• Create and configure new Linux virtual machines using Terraform and Ansible
• Support in analyzing the root cause of production incidents with DevOps, engineering, and platform engineering teams
• Management and support of a wide range of technologies, including Oracle, Vault, Kubernetes, GKE, and related platforms

Stakeholder management

• Act as a trusted partner for research users, quantitative analysts, and traders—manage technical relationships with stakeholders; escalate complex issues to specialized teams as needed to ensure service continuity
• Collaborating with other tech support teams to develop and improve shared services

Service Improvement

• Promote ongoing service improvement initiatives to enhance quality and user satisfaction
• Develop long-term solutions to recurring problems to support business and IT
• Propose and implement best practices across Man Group Technology
• Ensure that all IT services meet the agreed-upon SLA targets

Key competencies

Required

• Extensive hands-on experience with the Linux operating system, preferably Ubuntu and/or CentOS
• Practical knowledge of Docker, subsystems, and/or OpenStack
• Practical experience with Kubernetes, Terraform, and/or Ansible
• Scripting and automation skills in Python and/or Bash
• Strong troubleshooting, documentation, and root cause analysis skills
• Ability to communicate effectively with a wide range of technical and non-technical stakeholders

Benefits

• Modern office complex with easy access to public transportation and amenities
• Hybrid working model
• Competitive remuneration package
• 25 days vacation pay
• Private health insurance
• Employee assistance program
• Recommend