Local Head of Private Banking Support, Dubai

Job Description

The role of Head of Private Banking Support (HoPBS) focuses on preventive controls to enhance effectiveness and ensure consistency in operational processes. Together with the Local PBCOO and the Head of Private Banking (HoPB), she is responsible for the First Line of Defense (FLoD) to ensure an effective, risk-controlled, and regulatory-compliant operating environment for the Private Banking function in Dubai, UAE.

Key Areas and Responsibilities

The most important tasks include:

• Coordination of control activities in accordance with the Global Private Banking Control Blueprint, while adapting to local regulatory requirements
• Proactively identifying, managing, and mitigating risks arising from business operations, including, but not limited to, AML/KYC risks, cross-border risks, and suitability risks
• Ensuring the quality and timeliness of activities carried out by frontline staff, such as the content of Client Information Profiles (CIPs), account documentation, and periodic relationship reviews
• Approval of periodic client, business intermediary, and independent asset manager reviews, as well as CIP amendments and new standard risk accounts, in accordance with the authority delegated by the HoPB
• Monitoring the timely resolution of outstanding items (follow-ups) and addressing issues related to client lifecycle activities
• Proactively gathering feedback from the front lines to improve the efficiency of day-to-day operations
• Effective Management of Internal Audits and Operational Risk Incidents

Management and Leadership

The role includes:

• Exemplary behavior and adherence to the group's values and code of conduct
• Lead the PBS team to drive client-centered process improvements in order to achieve a better client experience, higher service standards, operational efficiency, and frontline productivity
• Plan and coordinate team activities in accordance with global standards and set clear team goals to ensure that employees have clearly defined roles and responsibilities
• Ensuring that employees have the necessary skills to perform their roles
• Supporting employees through various opportunities to gain exposure in meetings and project participation, as well as through coaching and mentoring
• Identifying relevant training courses, industry seminars, etc., that are suitable for employees
• Monitoring team performance, providing regular feedback, and conducting fair performance evaluations
• Motivating team members and fostering teamwork, guided by EFG's corporate values, to build a strong, positive culture

Further tasks

Additional responsibilities include:

• Continuously maintain and improve effective communication with the three lines of defense to ensure compliance with the latest regulatory standards
• Collaborated with Local Business Risk Management (BRM) and Global PBS to optimize operational processes without compromising the effectiveness of controls
• Ensuring a