Major Incident and Reliability Manager

Tasks

• Overseeing all business and IT teams, as well as implementing measures to ensure incident and strike management for robust 24/7 operations, even outside the scope of critical service deployment orders
• Monitoring, strategic communication, and large-scale notification in the event of incidents to ensure rapid service restoration and minimize the impact on customers
• Ensuring the implementation and continuous improvement of procedures, organizational processes, operational mechanisms, and documentation guidelines throughout the company
• Point of contact for production operators and the ability to clearly communicate (e.g., to C-level executives), prepare, and strategically drive complex technical information

What you bring with you

• 3 years of professional experience in IT service management or operations management in the financial or service sectors
• Knowledge of Leadership and Management (Project)

What we offer you

• Flexible Work Hours Policy
• Up to CHF 2,000 per month per child for external child care
• Community-Based Prevention
• A very attractive pension plan with an above-average employer contribution
• Cafeteria/Obazda
• A Special Celebration of the Year for Administrative Staff