Major Incident and Reliability Manager

Tasks

• Establishing or coordinating IT teams and systems to manage incidents, and ensuring the availability of IT services through rapid response to critical service issues
• Support all relevant communications and governance teams in designing IT service management processes to ensure that IT incidents are resolved quickly in a familiar and reliable manner
• Requirements for the collection and subsequent management of IT incidents and cloud issues, governance mechanisms, and communication throughout the enterprise as the foundation for managing IT service management processes, as well as mechanisms within the IT service management domain
• Strengthen analytical and organizational skills that lead to the resolution of critical situations within the organization and promote transparency in IT services

Requirements

• >5 years of experience in service management and operations management in the financial services industry
• Strong analytical and methodological skills, with the ability to work quickly, transparently, and in a results-oriented manner even in complex situations
• Excellent communication skills, with the ability to efficiently coordinate, structure, and delegate complex technical or management tasks (including CF Level 2)
• Knowledge of leadership and management (project)

We offer

• Packaging up to CHF 200 per month per contact, and external packaging
• Customer focus up to CHF 200 per month and external conditioning
• Occupational Pension Plan: Very High Employee Acceptance with Flexible Working Conditions
• Deposit Protection: Real-Time Financial Planning per Payment for Customer Orders
• You yourself: Be friendly, with transparent and trusting communication