Manager, ServiceNow IRM

Job Description and Primary Responsibilities

• Foster a data-driven culture for the implementation and operational management of complex, multi-tier project programs, ensuring tight control over program risks, issues, and blockers.
• Partner and consult on ecosystem relationships and communication with global audiences, whether in IT, banking, or financial services
• Take overall responsibility and accountability for program resourcing, including forecasting, technical staff, schedules, and the business case for the work.
• Translate design decisions into actionable items, improve the team's ability to actively assign project teams to tasks, and foster a proactive commitment to the success of project execution.
• Incorporate multiple stakeholder initiatives into the project team and escalate issues that impact the program.
• Design proposals for new concepts and design considerations, to be used as take-home handouts for program deliverables.
• Maintain focus on the delivery, technical, and functional roadmap elements that link program systems.
• Take active responsibility for communication regarding operations and business-related technical initiatives, as well as product ownership of functions, technical architecture, and design deliverables.
• Provide advice on alternative options, roles, and work performed as part of the business or technical project.
• Coordinate and collaborate on the results of agenda escalations, with the ability to manage the urgency of escalations and liaise with customs officials.
• Acts as a clear and confident thought leader for development enhancements and improvements
• Ability to mentor team members and support a customer-led, milestone-based, and goal-oriented approach, as well as solutions and patterns in the business and technical fields
• Design cross-functional solutions and patterns in the business and technical fields.

Functional Skills

• Should be flexible when it comes to upskilling and managing team members with different skill sets

Minimum qualifications

• Bachelor's degree in computer science or engineering
• 12 years of industry experience in financial or related software publications, GRC models, and tool implementations