Employee for pre-legal debt collection

The role

As an employee in pre-legal debt collection, you are responsible for your own customer portfolio and process consumer credit receivables at risk of default. You will be in regular contact with customers, answering queries and agreeing solutions.

• You independently work out payment agreements with customers and monitor their compliance
• Creation and dispatch of reminders, contract terminations and invoices
• Initiation of coercive measures such as debt collection or seizures in accordance with defined processes
• Prompt and competent handling of incoming written and telephone customer inquiries

What we wish for

• Basic commercial training, possibly supplemented by further training relevant to the area of responsibility (HF, certificate course in debt collection, SchKG or similar)
• Several years of experience in customer contact, preferably in debt collection at a financial institution, debt collection agency or similar company
• Independent and responsible way of working with a high level of quality awareness
• Resilient and service-oriented personality with strong communication skills
• Fluent in German and French, good knowledge of English, further language skills a great advantage

We offer

• Swiss SME culture, embedded in the UBS Group
• Agile and collegial environment
• Flat hierarchies and short official channels
• Motivated and highly qualified team