Reception & Cash Services employee (60%)

Job description

Tasks

• A warm welcome and support for our discerning clientele at our location in Berne.
• You will ensure that the business runs smoothly and process customer transactions at the checkout.
• Buying and selling foreign currencies and booking cash.
• Daily control of cash holdings, including transaction reports and reporting to Zurich.
• Filling up the material
• Individual hospitality for our clients and guests (in the meeting rooms and client lounges)
• Building access control incl. management of employee and visitor badges
• Operation of the alarm system.
• Carrying out general administrative tasks (e.g. processing the inbox, entering accounting documents for invoices, ordering office supplies, etc.)
• Professional answering of incoming calls (identifying issues and forwarding them to the relevant contact person)
• Sporadic assignments at evening events and customer events.

Requirements

• Banking apprenticeship and 3-5 years of banking experience, preferably with direct customer interaction (e.g. experience at the cash desk)
• Or: Completed vocational training, preferably in the service sector, e.g. hotel industry, gastronomy, aviation industry (cabin crew member) etc.
• Several years of experience in a comparable position
• Strong interpersonal skills and enthusiasm for direct client interactions while adhering to Vontobel Client Experience Standards.
• Excellent knowledge of Swiss German, German and good English (written and spoken); other languages an advantage
• High degree of flexibility & willingness to travel to support colleagues at Vontobel locations throughout Switzerland.
• Good PC user skills (MS Office: Outlook, Word and Excel)

We offer

• Friendly, diverse team in an open office.
• Modern technologies that help you to improve and progress.
• Flat hierarchies with cooperation at all levels within our investment house.