Network & Proxy Support Team Lead

Job Description

The role of Network & Proxy Support Team Lead involves leading a team of three network engineers and ensuring the security, resilience, and availability of EFG’s business systems.

Tasks

The main tasks include:

• Leadership, coaching, and development of the network team
• Combining team leadership with technical work on complex projects and incidents
• Monitoring of daily operations and proxy operations, including incident, problem, and change management
• Planning and coordination of network and proxy upgrades, migrations, and lifecycle activities
• Managing escalations and ensuring secure communication with stakeholders
• Management and monitoring of third-party providers and contracts, including service quality, cost-effectiveness, and compliance with SLAs
• Ensuring compliance with internal policies as well as regulatory, security-related, and audit requirements

Proxy | Secure Web Gateway (Zscaler)

The tasks include:

• Collaborating with security teams to define, implement, and maintain security policies
• Configuration, operation, and maintenance of Zscaler solutions (ZIA/ZPA) and related components
• Managing Corporate Devices with Zscaler Client Connector (ZCC)
• Resolving Zscaler-related issues by analyzing logs and implementing corrective actions
• Proactive recommendations and implementation of improvements to network and proxy performance, capacity, scalability, and security posture

Network Engineering & Operations

The tasks include:

• Provision of second- and third-level technical support for networks and related services
• Configuration, installation, and maintenance of network devices and services
• Support and maintenance of network connections for financial market data feeds and other latency-sensitive services
• Implementation and maintenance of a continuous improvement process through the definition, documentation, and enforcement of network and proxy standards, procedures, and best practices
• Liaise with external suppliers and partners regarding the design, implementation, and support of network solutions
• Participation in a 24/7 on-call/standby rotation (pager) to support critical infrastructure

Requirements

The requirements include:

• 6–10 years of experience in networking in complex, international environments
• Strong knowledge of enterprise network architecture and network security
• Professional experience with Cisco technologies and Cisco ACI; experience in the financial services industry is a plus

Skills and Experience

The required skills include:

• Expert in LAN/WAN implementation and troubleshooting
• Extensive experience with firewalls (Fortinet and/or Check Point), VPN, IPSec, and GRE tunnels
• Proven expertise with Zscaler ZIA/ZPA and ZCC on enterprise devices
• Strong knowledge of routing and switching—