Network & Proxy Support Team Lead

Job Description

The role of Network & Proxy Support Team Lead involves leading a team of three network engineers and ensuring the security, resilience, and availability of EFG’s business systems.

Tasks

The main tasks include:

• Leadership, coaching, and development of the network team
• Combining team leadership with technical work on complex projects and incidents
• Monitoring of daily network and proxy operations, including incident, problem, and change management
• Planning and coordination of network and proxy upgrades, migrations, and lifecycle activities
• Managing escalations and ensuring secure communication with stakeholders
• Managing and mentoring team members and suppliers to ensure service quality, cost efficiency, and compliance with SLAs
• Ensuring compliance with internal policies as well as regulatory, security-related, and audit-related requirements

Proxy | Secure Web Gateway (ZScaler)

The tasks in this area include:

• Collaborating with security teams to design, implement, and maintain security policies
• Configuration, operation, and maintenance of Zscaler solutions (ZIA, ZPA), WAC, and related components
• Managing Corporate Devices with Zscaler Client Connector (ZCC)
• Resolving Zscaler-related issues by analyzing logs and implementing corrective actions
• Proactive recommendations and implementation of improvements to network and proxy performance, capacity, scalability, and security posture

Network Engineering & Operations

The tasks in this area include:

• Provision of second- and third-level technical support for networks and related services
• Configuration, installation, and maintenance of network devices and services
• Support and maintenance of network connections for financial market data feeds and other latency-sensitive services
• Implementation and maintenance of a continuous improvement process through the definition, documentation, and enforcement of network and proxy standards, procedures, and best practices
• Liaison with external suppliers and partners for the design, implementation, and support of network solutions
• Participation in a 24/7 on-call/on-duty rotation (pager) to support critical infrastructure

Requirements

The requirements include:

• 6–10 years of experience in networking in complex, international environments
• Extensive knowledge of enterprise network architecture and network security
• Professional experience with Cisco technologies and Cisco ACI; experience in the financial services industry is a plus
• Expert knowledge in LAN/WAN implementation and troubleshooting
• Extensive knowledge of firewalls (Fortinet and/or Check Point), VPN, IPsec, and GRE tunnels
• Proven expertise in Zscaler ZIA/ZDP and ZCC on enterprise devices
• Strong understanding of Zscaler architecture and security designs
• Ability