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Network & Proxy Support Team Lead
The position of Network & Proxy Support Team Lead at EFG International in Geneva involves leading a team of three network engineers and ensuring the security, resilience, and availability of business systems in a demanding private banking environment. The role combines people management with technical work and involves overseeing network and proxy operations, resolving complex incidents, and implementing network and proxy upgrades.
Job Description
The role of Network & Proxy Support Team Lead involves leading a team of three network engineers and ensuring the security, resilience, and availability of EFG’s business systems.Tasks
The main tasks include:- Leadership, coaching, and development of the network team
- Combining team leadership with hands-on technical work on complex incidents and projects
- Monitoring of daily operations and proxy operations, including incident, problem, and change management
- Planning and coordination of network and proxy upgrades, migrations, and lifecycle activities
- Managing escalations and ensuring that major incidents are resolved promptly and that communication with stakeholders is clear
Proxy and Secure Web Gateway (Zscaler)
The tasks include:- Collaborating with security teams to define, implement, and maintain security policies
- Configuration, operation, and maintenance of Zscaler solutions (ZIA, ZPA) and related components
- Managing Corporate Devices with Zscaler Client Connector (ZCC)
- Resolving Zscaler-related issues by analyzing log files and implementing corrective measures
Network Engineering and Operations
The tasks include:- Provision of second- and third-level technical support for networks and related services
- Configuration, installation, and maintenance of network devices and services
- Support and maintenance of network connections for financial market data feeds and other latency-sensitive services
- Implementation and maintenance of a continuous improvement process
Requirements
The requirements include:- 6–10 years of experience in networking in complex, international environments
- Strong knowledge of enterprise network architecture and network security
- Professional experience with Cisco technologies and Cisco ACI
- Expert knowledge in LAN/WAN implementation and troubleshooting
- Extensive experience with firewalls (Fortinet and/or Check Point), VPN, IPsec, and GRE tunnels
Further requirements
The requirements include:- Strong communication skills
- Experience managing third-party vendors and internal support teams
- Rigorous, independent, proactive, and service-oriented
Job details
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