Office & Facilities Manager - Vice President

Tasks and responsibilities

• Reporting to the CEO and overseeing the responsibilities of the management and operations teams.
• Management of offices and provision of facilities and services for the company in the following areas: retail management, investment development, and leisure/off-plan real estate.
• Strategic leadership across business sectors in the MENA region, including: real estate, business investments, and entertainment.
• Assume overall responsibility to the Executive Board by managing operations and business development, including the development, review, and implementation of strategies and processes, as well as ensuring governance.
• Overseeing the office portfolio, which consists of more than 50 facilities that are critical to strategic planning and operational processes.
• Develop and promote alignment with key business objectives to ensure the successful implementation of projects.
• Capitalizing on market opportunities and providing solutions to increase market share and generate revenue.
• Oversee, support, and facilitate the development of employees and suppliers to ensure the success of projects.
• Ensuring that projects are completed on time in accordance with quality standards, with a focus on the customer experience, initial contact, and employee training.
• Protecting and enhancing brand value, reputation, and the quality of products and/or services.
• Ensuring a high standard of service levels and procedures.
• Strategic monitoring of offices and locations that are of critical importance to stakeholders.
• Conducting regular strategic meetings and ensuring effective quality control and monitoring in connection with the company's own brand and facilities.
• Project management using internal systems and tools, including a systematic approach to project management.
• Monitoring the main costs for facility operations and assets within the project and ensuring compliance with the defined budget, including:
  • The business rationale for the project.
  • The project's budget, schedule, and scope.
  • The value to be provided.
• Responsibility for the Group Excellence program, which takes an innovative approach.
• Ensuring, monitoring, regulating, operating, and maintaining global operational standards across all O&F sectors.
• Ability to manage and execute multiple concurrent projects in a cross-functional business environment.
• Coordination of operations (Levels 1 & 3 (Commercial Fit-out (CFFS))) and the department heads for Office, Leisure, Commercial Fit-outs, and Development.
• Familiarity with or ability to collaborate with installation teams, department heads, and colleagues involved in project implementation.
• Ensuring a high standard of work for the company.
• Management of the team, employees, and operations.
• Ensuring reliable service delivery to guarantee consistency.
• Ensuring that team synergy aligns with the Group's mission and values.
• To provide a forum where senior management can discuss the Group's strategy, operations, and development plans (including business opportunities and threats, as well as countermeasures).
• Review and consideration of the annual corporate plan, the budget, and performance reports.
• Preparation and presentation of plans to address the needs of FICS and UAE FRIBS in order to enhance coordination.
• Developing contingency plans to address uncertainties that could affect the company or its stakeholders.
• Working with the Executive Board to ensure understanding and resolve issues, and focusing on the Group's strategic direction.
• Responsibility for managing hotel and resort facilities, ensuring excellent customer service, serving as the first point of contact, and training employees.
• Ensuring an open, honest, and transparent environment.
• Sure