Offshore fund Onboarding Manager, Assistant Vice President

Job description

Offshore Fund Onboarding Manager, Assistant Vice President

Tasks

• Responsible for launching new offshore funds to meet client requirements
• Work closely with sales and relationship managers to acquire new business
• Responsible for customer satisfaction following the introduction of the funds
• Responsible for the delivery of customer service and the improvement of services
• Management of customer expectations and identification of customer needs
• Responsible for resolving customer issues and collaborating with team members and operations teams
• Collaborate with global operations teams to create a framework for improved services for Japanese customers

Requirements

• Customer-oriented person with excellent customer skills
• Excellent understanding of global custody and offshore business
• Ability to lead a team that delivers excellent customer service
• Effective organizational, decision-making and communication skills
• Excellent analytical and interpersonal skills, verbal and written communication skills
• Experience in the financial services industry of at least 5 years
• Excellent Japanese and English language skills

We offer

• A competitive and comprehensive benefits package
• Medical care and insurance
• Flexible work programs
• Development programs and educational support
• Inclusion, diversity and social responsibility programs