Offshore Fund Onboarding Manager, Assistant Vice President

Tasks

• Responding to inquiries from customers and prospective customers during the new customer onboarding process
• Responding to inquiries from customers and branch offices regarding operational and transactional matters affecting existing customers
• Maintain a customer onboarding checklist for each customer who signs up for new services
• Maintenance of the database for Asset Managers / Institutional Client Relations & Intersegmental Relations following the circulation of the first list
• Processing new subscriptions and service documentation (coordinating cross-checks) and sending signed service files
• Ensuring that all external legal documents are sent within the required timeframe
• Responsibility for obtaining documents and collaborating with team members on operational matters related to new clients (requesting accounts, setting them up and opening them, and entering account and beneficiary information)
• Collaborate with other global institutional clients and wealth managers to provide standardized services and client support. This includes ensuring an efficient process and an accurate workflow (ongoing service)
• Conducting audits with global institutional clients and wealth managers to provide standardized services and customer support. This includes ensuring an efficient process and an accurate workflow (ongoing service)
• Responsibility for initial customer contact and project work with external and internal clients
• Assist customers with all inquiries and serve as the point of contact for the entire facility. Follow up on the following points:
• Serving as the company's primary point of contact for customers and for the following areas:
  • Structuring with Entities and External Portals
  • A number of vendors (accounting or data entry: accounting and billing agreements and other documentation)
  • Ability to manage and track all issues related to customer interests and operational matters (onboarding, complete documentation, and compliance requirements)
  • Ensuring that all ongoing and administrative tasks, wherever they occur within the organizational structures, are completed in accordance with the deadlines set in the schedule and that there is full legal and regulatory compliance
  • Manage the project plan to ensure that all tasks are completed and deadlines are met
  • Tracking status with customers and updating stakeholders on progress and issues

We offer

• Medicare Care and Insurance
  • We offer a range of Medicaid plans that include a pension. You can save on monthly costs, including a minimum contribution and tax-advantaged retirement savings.
• Well-Being Programs
  • State Street's Well-Being Program includes employees. Personal well-being and the global Employee Assistance Program (EAP) for work-related health and performance, as well as building a stronger network of beneficiaries
• Financial Well-Being
  • Sign up for one wellness plan per year. Your plan is adjusted every quarter. We provide valuable guidance to help you maintain your financial well-being.
• Holidays and Time Off
  • We offer our employees a hybrid work model and part-time options. In addition to annual vacation days, we provide compensation to employees with demanding work schedules. We also offer our employees the option to take either PTO or unpaid