Operational Resilience and Outsourcing Manager

Job description

As Operational Resilience and Outsourcing Manager in Monaco, you will be responsible for overseeing COO activities, including leading projects, ensuring contract award processes, and implementing business risk management (BRM). The Operational Resilience and Outsourcing Manager reports directly to EFG Bank (Monaco). The main responsibilities of the Operational Resilience and Outsourcing Manager in the COO division include:

• Managing and overseeing internal and external procurement and ICT providers to ensure full compliance with EEA regulatory requirements, including DORA; serving as the designated procurement manager for all contracts with third-party providers and within the group.
• Assistance with the design, implementation, and development of a comprehensive and robust risk and control framework within the Chief Operating Officer (COO) function in Monaco that is consistent with Group standards.
• Identifying key risks associated with COO processes and designing the necessary mitigation measures to ensure compliance with internal policies, regulatory requirements, and industry best practices.
• Analyzing the causes of operational risk incidents and identifying corrective actions.
• Monitoring and evaluating the effectiveness of Business Continuity Management (BCM).
• Leading or participating in strategic and regulatory projects involving EFG Bank (Monaco), serving as the key point of contact for Group-wide initiatives.

Requirements

The Operational Resilience and Outsourcing Manager should possess the following skills and competencies:

• At least five years of professional experience, ideally at a financial institution; experience in project management is a strong plus.
• A strong team player with excellent communication skills in French and English (both spoken and written).
• Excellent organizational skills and the ability to consistently meet deadlines.
• Motivated, flexible, and well-organized.
• Pragmatic, solution-oriented, and willing to take the initiative in a fast-paced environment.

We offer

Our values include:

• Responsible: Taking responsibility for tasks and challenges, and constantly striving for improvement.
• Action-Oriented: Proactively delivering high-quality results.
• Passionate: A dedication to excellence and a commitment to it.
• Solution-oriented: Focusing on client results and treating clients fairly while maintaining a risk-aware approach.
• Partnership-oriented: Fostering collaboration and teamwork. Collaboration with an entrepreneurial spirit.