Operations Associate 2

Job description

Tasks

• Manage daily processes for all applicable customers
• Review older, missing trades and expedite resolution
• Interact with customer counterparties in the event of material problems
• Interact with customers to evaluate services
• Implement system requirements for new products and processes
• Evaluate and implement improvements in processes
• Review end-of-day management reports

Responsible for identifying unusual or potentially suspicious transaction activity during normal business operations and must report and/or escalate such activity in accordance with company policies and guidelines detailed in relevant operating procedures.

Requirements

• Strong critical thinking, problem-solving, and decision-making skills
• Excellent administrative and organizational skills
• Ability to multitask and work effectively to meet customer requirements
• Bachelor's degree or equivalent professional experience
• 0-3 years of experience in custody
• Working knowledge of financial products
• Excellent computer skills
• Outstanding communication skills
• Ability to work in a fast-paced, demanding environment

Additional requirements

• Excellent interpersonal and communication skills
• Experience with Custody Cash

The ideal candidate will be a well-organized, detail-oriented, analytical person with excellent interpersonal and communication skills. Candidates must demonstrate the ability to multitask and work effectively under pressure to meet customer requirements.

We offer

• Salary range: $61,600 - $66,560 per year
• Comprehensive benefits program, including:
  • Company pension savings (401(k) with company contribution)
  • Insurance coverage, including basic insurance, health insurance, dental insurance, vision insurance, long-term disability insurance, and other optional supplemental insurance
  • Paid time off, including vacation, sick leave, short-term disability, and family care responsibilities
  • Access to the Employee Assistance Program
  • Performance-based compensation, including the possibility of annual performance-based payments (depending on various factors subject to a detailed plan)
  • Eligibility for certain tax-advantaged savings plans