Operations Client Relationship Management (Associate)

Job Title

• Operations Client Relationship Management (Associate)

Location

• London, UK

Department

• Surgery

Department Overview

• The Operations Client Relationship Management role, as part of the OCRM team, serves as the primary point of contact for the wholesale sales and trading desk(s) in the UK, with the goal of providing an effective and efficient service to manage client requests related to business issues and their resolution.

Key Responsibilities

• The Operations team serves as the primary point of contact for clients' day-to-day operational needs.
• Produce and provide periodic day-ahead messages, providing critical information to clients, including trading activity, client activity, and/or any operational milestones or events, such as:
• Stay informed about industry trends and the regulatory environment, including their impact on clients, and be willing to develop deeper expertise.
• Daily monitoring throughout the pre- and post-trade lifecycle to proactively resolve issues for key clients.
• Prepare high-quality client materials for meetings and in response to client requests.
• Summarize periodic client metrics in collaboration with the Business Intelligence Transformation function to provide the management information requested by clients.
• Lead discussions and projects by organizing meetings, collaborating with key stakeholders, and influencing the development of service capabilities relevant to operational service delivery.
• Develop a strong understanding of internal solutions and market tools that can be applied within post-trade operations.
• Support clients who want to understand how technology and AI can optimize their operations.

Key Objectives Critical to Success

• The successful candidate must be able to build strong, client-centered relationships while working in a high-performing and collaborative environment.
• A strong client focus and consistently high professional standards are key.
• Demonstrate effective leadership and participation in cross-functional and cross-regional teams.
• Highly organized, with the ability to manage multiple priorities effectively and efficiently while maintaining a high standard of client service.
• Focus and a clear understanding of client needs.

Required Skills, Experience, Qualifications, and Knowledge

• Strong knowledge of post-trade operations, settlement processes, and reconciliation procedures.
• Client query management and troubleshooting.
• Familiarity with regulatory frameworks.
• A genuine interest in developing a thorough understanding of the business and Nomura’s clients, as well as taking a proactive approach to the work at hand.
• Excellent written and verbal communication skills.
• Attention to detail, as well as the ability to solve problems as they arise.
• Understand risk and control frameworks, with the ability to escalate potential risks in a timely manner.
• Confident in interacting with internal and external clients, conveying key messages across all communication channels and to cross-regional teams.
• Strong time management skills and the ability to work under pressure.
• Ability to anticipate problems and potential risks.