Operations Client Service, Assistant Vice President

Job Description

What you will be responsible for

• Utilize 'client first mindset' - continue to improve Client Service and the Client experience to deepen relationships with clients
• Comprehensive and demonstrated knowledge of overall process and operating model for multiple clients within the team
• Find better ways - finding efficiencies for a particular client and sharing that more broadly to all clients
• Adopt technology to enable us to do our jobs more efficiently
• Drive clients to look at out manual tasks to automate, reduce or mitigate risk
• Follow Corporate policies, including but not limited to Code of Conduct, Personal Trading Policy, Gifts & Entertainment
• Build strong relationships with internal teams and clients
• Develop and maintain procedures. Ensure SOPs/regulatory met and escalate as needed

What we value

• Decision-making skills
• Must be detail oriented and deadline driven
• Strong organizational skills and time management skills (ability to prioritize)
• Strong verbal and written communication skills
• Adhere to company policies and guidelines
• Must have analytical and problem-solving skills
• Interact with internal and external clients to provide comprehensive support

Additional requirements

• Bachelor's degree or equivalent work experience and a focus in Finance, Banking or related field preferred
• 6-8 years of operational experience
• Computer proficient including working knowledge of desktop software applications (e.g. Excel, Word, etc.)

We offer

• Medical Care and Well-Being Programs
• Financial Well-Being
• Holidays and Time Off