Operations

Job description

Tasks

• End-to-end handling of client offboarding, i.e. coordination of all necessary activities with relevant internal partners, including:
  • Money transfers
  • Asset transfers
  • Product terminations (e.g. cards, loans)
  • Deposit/account/relationship deactivation
• Collaboration with other teams, e.g. asset transfer team, front/back office
• Supporting the front office with certain responsibilities (e.g. customer contact, product sales, closing mandates)
• Managing standard operating procedures and working on process improvements
• Identification of risk points and escalation to senior management

Requirements

• Commercial training/diploma or comparable
• Language skills: good knowledge of English and German (written and oral). Other languages are an advantage
• Excellent knowledge of Microsoft applications
• Curious, willing to learn and great
• Excellent interpersonal and teamwork skills
• Solution-oriented way of thinking (i.e. can deal with ambiguities)
• Responsible and risk-aware

We offer

• New challenges
• A supportive team
• Opportunities for growth
• Flexible working options, if possible
• An inclusive culture that brings out the best in our employees