Outsourcing and Delivery Technology Supervisory Officer, Associate, India; Generation

Tasks

• A key driving force in the early stages of IT & Legal, contributing to the development and sharing responsibility for the delivery of enterprise solutions and ensuring consistent quality standards across all service delivery areas.
• Support for on-site and remote audits, as well as senior relationship management, with a focus on maintaining a strong brand presence and building long-term customer relationships.
• A key figure in the success of the IT team's projects, as well as in the budgeting and execution of the company's management consulting projects.
• Regular work at the company's Chicago office (during normal business hours).
• Demonstrate understanding and take action as a trusted advisor to the business units in maintaining all operational and security-related compliance activities.
• Implementing policies and procedures, conducting internal project audits (IAO), and addressing issues.
• Active collaboration with Regulatory Affairs: Supporting the Financial Regulation Department in fulfilling internal reporting obligations and complying with MSF Requirement 763.
• Conducting routine inspections of client sites to collect financial and statistical data and to monitor employees who assist the service provider with financial reporting.
• Complete Standard Form 305, “System Inspection Reports,” to summarize system performance, including the data collected and the inspector’s assessment.
• Developing and maintaining an understanding of the operation and maintenance of the service provider’s systems, as well as maintaining appropriate records.
• Submitting inquiries to the service provider's system, including service and maintenance contracts, as well as to the service provider's service staff regarding service delivery.
• Monitoring and controlling the overall budget, including costs and revenues related to IT development capacity, testing, development, and maintenance.
• Participation in the assessment of the financial services firm’s systems and personnel, with the client serving as the sole source of information for a detailed review of each delivery center.
• Determine the status of technical and non-technical systems that are important to the company and consult with the service provider's staff regarding that status.
• Recommendations for improving IT policies, IT systems, and controls.
• Technical evaluation of the technical basis for decisions regarding projects in terms of their operation and performance, as well as identification of risks that may affect a new IT project.
• Understand the IIA's risk-sensitive oversight guidelines and act accordingly.
• Support for on-site audits and the implementation of management solutions by the Business Process and Market Data Governance department.
• Basic coordination of BAU delivery with other departments and clients.
• Coordinating and promoting compliance-related process improvements for the management of the operational implementation model.
• Providing ad hoc services, advice, and recommendations on innovation to committees and teams.
• Preparation of ad hoc and short-notice proposals for key supply items.
• Act on behalf of the Director of Financial Reporting and Banking IT Services to represent senior management in an operational management role.
• Closer collaboration with managers in off-site positions who have the mindset necessary to understand and maintain strict operational quality standards.
• Building long-term relationships with key customers and new delivery center locations.
• Development of appropriate guidelines regarding the service provider's financial reporting.
• Establish a mechanism for identifying and managing material risks and significant reportable risk exposures in the customer database, including specific monitoring of large