PB Support Specialist - Middle East CH

Job Description

This role is a central component of our private banking risk and control framework and serves as a key partner to client relationship officers and senior management. The role ensures that client onboarding processes, lifecycle management, and transaction activities comply with internal standards and local regulatory requirements.

Main tasks

• Supporting Client Relationship Officers in proactively identifying, managing, and mitigating risks arising from day-to-day business activities
• Coordinating activities in accordance with the Global Private Banking Control Blueprint, while taking local regulatory requirements into account
• Conducting due diligence reviews for potential and existing client relationships
• Approval of fund transfers, securities transfers, loans, overdrafts, and transactions subject to sanctions
• Coordination and escalation of risks and legal matters among Client Relationship Officers, Client Service Officers, and Account Managers
• Building trusting working relationships with senior management and CROs
• Active participation in core tasks and additional responsibilities, including representing the HOPB, reviewing complex cases, and conducting audits involving various senior management stakeholders
• Serve as the primary point of contact for CROC in cases involving contact tracing and high-risk cases
• Serves as the single point of contact (SPOC) and gatekeeper for PEP classification and declassification
• Ensuring timely completion and resolving outstanding follow-ups related to customer lifecycle activities
• Authorization, subject to monitoring and adherence to compliance standards by the HOPB, to conduct KYC lifecycle and periodic reviews within the scope of delegated authority
• Serve as a liaison between FLC and SOCC to ensure consistent communication and escalation procedures, including identifying key network contacts for initial outreach, CIP updates, and periodic reviews for the Dubai PBS team, as well as providing guidance to strengthen their controls and standards

Requirements

• A university degree in business administration, finance, law, economics, or a related field is required
• At least 5 years of experience in compliance or auditing in the areas of account opening, account verification, and transaction monitoring
• Strong analytical skills
• Strong communication skills, including the ability to effectively address potentially contentious issues
• Ability to work under pressure in a fast-paced environment; flexible and proactive
• Excellent written and spoken English skills. A good knowledge of French and German would be an asset

Our values

• Responsibility: Taking responsibility for tasks and challenges, and continuous improvement
• Practical: Proactive delivery of high-quality results
• Passionate: commitment and striving for excellence