PBS - Business Support

Tasks

• Lead and oversee an effective, risk-controlled, and regulatory-compliant operating environment for the Private Banking (PB) function in Hong Kong, serving as a key partner to PB management and the group heads of marketing.
• Driving and sponsoring industry-wide initiatives and PB-related strategic projects, with a clear focus on impact assessment, processes and procedures, staff training, and ensuring timely change management.
• Serves as the central coordination and escalation point for complex problems, complaints, incidents, risks, and compliance matters, ensuring timely resolution and clear communication to senior stakeholders.
• Conducting data-driven analyses and management reporting, including the preparation and quality assurance of high-quality presentation materials for senior management and executive meetings on key deliverables and strategic initiatives.
• Responsibility for and oversight of PB’s responses to audits and regulatory inspections; ensuring robust remediation plans and appropriate PB follow-up actions. Overall compliance of PB with all regulatory findings.
• Oversee the onboarding and training frameworks for PB and customer-facing staff regarding systems, processes, policies, and procedures, ensuring consistency, quality, and alignment with regulatory and internal standards.
• Responsible for establishing suitability assessment processes in the front office; identifying and driving opportunities for improvement and expansion; and engaging stakeholders and delivering results according to agreed-upon timelines.
• Representing the Front Office in working groups and forums to promote significant changes to systems and processes as needed.
• Partnership with Business Risk Management to continuously strengthen the proactive identification of emerging risks.
• Driving customer-centric process improvements that deliver a better customer experience, higher service standards, and improved efficiency and operational excellence.
• Ensuring that the company's conduct and risk model align with the Group's values, with clear expectations and standards for the extended team.
• Promote a culture of collaboration, innovation, and continuous improvement, and contribute to talent development within PB&COO Business Support.

Requirements

• A degree with 8–12 years of experience in a private banking or wealth management environment, including experience in risk/control or as a COO or head of a head office department (COO or head of a business division).
• Extensive and broad knowledge of banking processes, products, and regulations, with a proven ability to advise senior stakeholders based on practical regulatory requirements, including the Regulatory Framework System for advising on regulatory requirements.
• Proven ability to influence and engage senior stakeholders, with excellent interpersonal and communication skills (written and oral).
• Strong analytical and problem-solving skills, with the ability to organize complex topics and present clear recommendations to management.
• Advanced Excel skills; familiarity with data analysis tools is a plus.
• Highly self-motivated, organized, and able to handle stress; capable of working under pressure, managing multiple priorities, and delivering results in a rapidly changing environment.
• A strategic and innovative mindset, with the ability to challenge the status quo and identify opportunities for process improvements and operational expansion; a strong sense of personal responsibility and accountability.