PBS - Client Onboarding & PR

Job Description

• Work closely with the FCC, CROs, MO/HS, ADU, and other relevant parties to coordinate and oversee activities related to client account openings, periodic reviews, reviews triggered by specific events, and changes in client circumstances.
• Serve as a subject matter expert (SME), providing guidance and support to the Front Office on matters related to the client lifecycle.
• Prepare and deliver regular management information reports, keeping senior management informed of the progress and status of client onboarding and review processes.
• Conduct comprehensive due diligence and KYC assessments on client profiles, including disclosures regarding the source of wealth, in accordance with regulatory and internal requirements.
• Identify, assess, and escalate potential AML/KYC risks to Business Management and Compliance as appropriate during the review process.
• Follow up with the CRO/CSO to request additional documentation and ensure the timely completion of account openings, periodic reviews, and triggered reviews.
• Serve as a Case Manager; oversee, coordinate, and track the review status of all client onboarding and review cases, ensuring accurate reporting to the Head of PBS on CO/PR matters.
• Lead and facilitate case discussions with the Front Office, Compliance, and ADU to resolve complex issues.
• Contribute to ad hoc initiatives and special projects related to client lifecycle management and process improvement.

Requirements

• Bachelor's degree or higher in Business Administration, Finance, Economics, or a related field
• Solid knowledge of AML/KYC risks, with 10 years of experience in a relevant role
• Familiar with the HKMA's requirements regarding anti-money laundering (AML) and the prevention of financial crime
• Demonstrated ability to work with minimal supervision, adapt to and adjust to changing work priorities, and multitask
• Communicates clearly and purposefully in both written and verbal formats; able to distill complex and varied information into useful, insightful, and concise recommendations
• Exceptional soft skills, with the ability to maintain controls while also gaining stakeholder buy-in
• Able to manage multiple tasks and deadlines while providing timely responses and solutions
• Proficiency in computer skills as well as relevant mainframe systems and software packages
• A team player with excellent interpersonal skills and an awareness of and sensitivity toward different cultures