Job offer
PBS - Client Onboarding & PR
As a Director on the Private Banking Support Team in Hong Kong, you will lead the coordination and oversight of the entire client lifecycle, including onboarding, periodic reviews, and AML/KYC risk management. You will serve as a senior leader and subject matter expert, resolving complex cases with relevant stakeholders and ensuring compliance with regulatory requirements.
Tasks
- Work closely with CRCOS, MGHs, ADU, and other relevant parties to coordinate and monitor activities related to the opening of customer accounts, periodic reviews, event-triggered reviews, and changes in customer circumstances.
- Serve as a subject matter expert (SME) and provide guidance to the front office on matters related to lifecycle management.
- Prepare and provide regular management reports to keep senior management informed about the progress and status of customer onboarding and verification processes.
- Conduct comprehensive due diligence and KYC assessments of customer profiles, including source-of-funds monitoring, AML monitoring, and screening, in accordance with regulatory and internal requirements.
- Identify, assess, and evaluate potential AML/KYC risks for business management and compliance during the review process.
- Follow up with CRCOS/CSO to request additional documentation and ensure the timely completion of account opening, periodic reviews, and event-triggered reviews.
- Serve as a case manager, monitor, coordinate, and track the status of all client onboarding and review cases to ensure accurate reporting on the status of all cases, reporting to the Head of PBS COPS.
- Serve as a discussion partner for conversations regarding KYC/CRO-related matters.
- Serve as a Director on the Private Banking Support Team and collaborate as a senior leader with key stakeholders—including Financial Crime Compliance (FCC), Client Relationship Officers (CROs), Market Group Heads (MGHs), and the Account Documentation and Reporting Unit (ADU)—to manage AML/KYC risks throughout the entire client lifecycle. The focus is on ensuring effective client onboarding, periodic reviews, event-triggered reviews, and updates to client circumstances in accordance with regulatory requirements and internal policies.
- Lead and facilitate case discussions with the Front Office, Compliance, and the ADU to resolve complex issues.
- Establish innovative techniques for effective case resolution strategies.
- Conduct training sessions for new employees on the PBS team.
- Contribute to ad hoc initiatives that enhance overall customer lifecycle management and process improvement.
Job details
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