PBS - Client Onboarding & PR

Tasks

• Work closely with the FCC, CROs, MHOs, ADU, and other relevant parties to coordinate and monitor activities related to the opening of client accounts, periodic reviews, triggered reviews, and changes in client circumstances.
• Serve as a subject matter expert (SME) and provide guidance to the front office on matters related to customer onboarding and the verification process.
• Prepare and deliver regular management reports on the progress of customer onboarding, and keep senior management informed about the progress and status of the customer onboarding and review processes.
• Conduct comprehensive due diligence and KYC reviews of customer profiles, including source-of-funds verification, transaction monitoring, and screening, in accordance with regulatory and internal requirements.
• Identify and assess potential AML/KYC risks during the review process and, as necessary, escalate them to business management and the compliance unit.
• Follow up with the CRO/CSO to request additional documents and ensure that account opening, periodic reviews, and triggered reviews are completed on time.
• Serve as a case manager, monitoring, coordinating, and tracking the status of all client onboarding and review cases to ensure accurate reporting to the Head of PBS CO/RP.
• Conduct training sessions for CROs and CSOs on KYC-related topics as needed.
• Lead and facilitate case discussions with the front office and the compliance department, as appropriate.
• Contribute to ad hoc initiatives and special projects related to customer lifecycle management and process improvement.

Requirements

• A bachelor's degree or higher in business administration, finance, economics, or a related field.
• In-depth knowledge of AML/KYC risks, with 10 years of experience in a relevant role.
• Familiar with the HKMA's requirements regarding AML and financial crime.
• Proven ability to work with minimal supervision, adapt to changing work priorities, and handle multiple account requirements or tasks while paying attention to detail.
• Strong written communication, analytical, and problem-solving skills.
• Attentive to detail and thorough when reviewing KYC profiles in various verbal formats; able to distill complex and diverse information into useful, clear, and concise recommendations.
• Communicates clearly and effectively, both in writing and orally.
• Able to manage multiple tasks and deadlines while coordinating the relevant employees.
• Excellent soft skills, with the ability to challenge the behavior of front-office professionals.
• Proficiency in using computers, as well as relevant knowledge of information management systems and software packages.
• A team player with excellent interpersonal skills, as well as multicultural awareness and sensitivity.