Pre-Sales Engineer (Dubai)

Tasks

• Provide round-the-clock (24/7) support to the in-office team as a pre-sales engineer.
• To serve as a bridge between the engineering teams and the customer base of 5.1 million subscribers, enabling automation, reporting, and future expansion into adjacent markets.
• Contacts with telecommunications companies and other major global digital IT players (hyperscalers).
• Interact with customers and partners to prepare estimates and proposals, and to collaboratively develop solution requirements based on our vision (using our public quote engine).
• Development of self-service capabilities for configuring and provisioning virtual circuits to enable hybrid/SD-WAN connections to application and infrastructure services (such as storage, backup, and basic IaaS services).
• Integration of various network services into our networks, including a mix of IP, VLANs, in-house VRFs, hybrid connectivity (cloud, data centers, 5G, industrial IoT, home devices, sensors, cameras), hybrid cloud, software-defined networking (SD-WAN), and direct cloud connectivity.
• Processing customer requests based on prepared estimates, such as for interconnections, data circuits, or virtual circuits, or the setup of hybrid cloud network connections.
• Define internal process flows, technical performance baselines, customer provisioning hand-offs, and migrations—including usage reporting, troubleshooting, and SLAs—to ensure clear expectations.
• Oversee and create initial workboards with customers, including provisioning activities, and ensure that migration and operations are completed as expected.
• Building trusting relationships with other customers through a strategic partner to support the distribution of our self-service portal.
• Collaborate with managers and leading engineering teams to achieve business goals and expand the knowledge within our teams.
• Collaboration with owners of infrastructure networks and automation systems.
• Collaborate with the management of the support teams to ensure that we take the initiative and effectively resolve challenges and/or issues reported by our customers.
• Organizing your company's technical and user documentation for customers.

Requirements

• Participation in teams of technical experts in the development of robust products (LongLife/PaaS, IoM, autonomous applications, automation, cloud, 5G, VR, in private cellular networks, enterprise IoT, etc.).
• Profit, collaboration as a technical SaaS/Solution/SaaS, Solutions Engineer/Solution Eng., Technical Account Manager/Manager, or Manager with a networking background and the following skills:
• Extensive experience with carrier IP telecommunications networks and services such as GSMM, VPL, Nephuse, and national management.
• Practical knowledge of routing protocols, BGP, and MPLS.
• Extensive experience with network functions and testing processes, release management, and product planning.
• Extensive practical experience in developing custom solutions and services.
• Ability to inspect and optimize enterprise systems and integrate them into datasets to enable valuable usage initiatives that improve overall performance.
• Database administration or requirements (SQL), schema development, proficiency in CL, Java, or Python, etc.
• Responsiveness in internal and external communication.
• Willingness to learn, agility, goal-oriented, team-oriented.
• A commitment to ensuring quality in all activities.

We offer

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