**Principal, Client Technology Response Program**

Job description

Tasks

• Delivering a high quality product to customers and internal stakeholders, including but not limited to:
  • Customer due diligence questions
  • New business propositions
  • Customer due diligence visits and customer on-site audits
  • Other ad hoc requests relating to Northern Trust's information risk and security controls
• Ensure that responses are professional, clear, factual and easy to understand for the target audience
• Work with clients and internal stakeholders to meet their expectations in terms of time, content and quality
• Participation in customer on-site audits and due diligence visits
• Manage the program knowledge base to ensure it is accurate, up-to-date and in line with the overall strategy
• Forwarding customer control concerns and issues to appropriate subject matter experts or control owners
• Proactively informing subject matter experts or control owners about emerging trends in clients' control prospects
• Proactively identify opportunities to improve the process and knowledge base
• Mentoring other team members of the Client Technology Response program

Requirements

• Technical experience in the security aspects of computer designs, operating systems, software, communications and network protocols or an equivalent combination of education and work experience

Skills and knowledge

• Highly organized with solid planning and time management skills
• Solid communication skills, both verbal and written
• Proactive self-starter, able to get things done without minimal supervision
• Strong project management skills
• Ability to communicate technical topics to customers and partners in easy-to-understand terms
• Display a sense of urgency when necessary to meet customer deadlines
• Ability to deliver high quality results on time
• Good understanding of technology risks, systems and related issues
• Ability to proactively assess problems, identify solutions and solve problems
• Ability to adapt and respond positively to a changing and dynamic work environment
• Flexible approach to changing working methods, deadlines and variable workloads

We offer

• Salary range: $114,700 - $194,300 USD
• Comprehensive benefits package, including:
  • Pension benefits (401(k) and pension)
  • Health and welfare benefits (medical, dental, vision, expense accounts, disability and disability insurance)
  • Paid vacation
  • Parental and care leave
  • Life and accident insurance
  • Other voluntary and wellness services
• Discretionary bonus program that may include an equity component